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New Features: Customer Management Using Wemero

This week, Wemero brings new features as Customer Management which you can use to manage your customer’s data.

Back in the days when beauty salons, spa stores were using pen and paper to manage their customer information in an old diary, a new technology comes as Customer Management which helps them to manage their customers in a well-structured manner.

New feature – Customer management

New feature – Customer management

Wemero makes this process at one step ahead by using backend automation system for matching and mapping your customer’s and make sure you can able to understand as:

  1. Which customer came to the store directly?
  2. Which customer came through online booking?

Store Offline Customers

Store Offline Customers

Whenever any customer who walk-in to store and get random services then those customers becomes your store offline customer and Wemero called them Manual Customer.

For Manual customer, you can able to edit their information and delete their information based on your feasibility.

Store Online Customers

Store Online Customers

In another hand, when any customer who comes to your store through the Wemero Service Booking Platform or any social media such as [Facebook, Instagram, VK, etc] then those customers become your store online customer and Wemero called them Online Customer.

For Online customers, you can’t able to edit their information but you can able to delete their information from your store.

Add Offline Customer – Wemero Add Customer

Add Offline Customer – Wemero Add Customer

Are you getting more and more customers? don’t get worried, Use Wemero – Add Customer feature to add your offline customers.

Don’t forget to add all information of customers because more information about the customer can help you to get more business marketing strategies and able to grab their attention easily. So, don’t get lazy and let’s start.

  • First Name – Please enter your customer’s first name.
  • Last Name – Please enter your customer’s last name.
  • Email ID – Please enter your customer’s email id. Make sure don’t use duplicate email otherwise Smart Wemero will not allow adding your customer ?
  • Phone number – Please enter your customer’s phone number. The phone number is going to help you to send them promotional SMS as well as SMS appointment reminders and many more.
  • Appointment Reminder – Wemero advise will be to keep it checked on.
  • Additional Notes – Give some personal informational touch to the customer’s profile which helps you to make your customer’s profile more memorable for you.

Customer Profile 360

Customer Profile 360

A 360- profile view of a customer is a unified collection of all activities of your customer data in a single place. Customer profile 360 gives all their past and present purchasing data based on Appointment, Services, Products as well as Gift Cards related information.

Wemero’s Customer 360 profile works in a cyclic pattern that consists of all touchpoints where a customer engaged with your beauty salon or spa stores and it will help you to determine the marketing automation communications.

Don’t forget to come back to know more about Wemero Weekly New Features plan which will help you to derive your beauty spa business with high intensity and help you to grow bigger and faster.

If you have thoughts, questions or suggestions please don’t hesitate to email us at support@wemero.com

Thanks for reading!

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